📦Returns & Exchanges

Q: What’s your return policy?
A: Due to the nature of skincare products, we accept returns on unused, unopened items within 14 days of delivery. Please email us for approval before sending anything back.

Q: How do I request a return or exchange?
A: Email us at [your email] with your order number and reason for the return. We’ll guide you through the next steps.

Q: Do I need to pay for return shipping?
A: Return shipping costs are the responsibility of the customer unless the return is due to a damaged or incorrect item.

Q: Can I return a product if I opened it?
A: For hygiene reasons, we cannot accept opened or used items. We appreciate your understanding.

Q: What if my item is damaged or incorrect?
A: We’re so sorry! Please contact us within 3 days of receiving your order, and we’ll send a replacement or issue a refund.